my truck basically broke down in their parking lot. so I left it there over the weekend and they looked at it on a monday morning. the person that called me back seemed friendly and helpful enough so I figured even though they weren't my preferred shop I would pay them to diagnose the problem. they did a "cooling system inspection" they got back to me with a quote to fix the problem for $458. So to avoid the hassle of having it towed somewhere else or to my house to try to fix it myself I paid the money. so I picked up my truck and the receipt showed it was a $21 dollar T and $23 dollars worth of coolant and a whole lot of misc labor related/consumable charges, whatever fine at least it's fixed right? for about an hour that is! (25 miles after repair).ah then the thermostat sensor started going crazy and I called explained to them what was happening. the guy on the phone was nice enough and said bring it in so we can look at it. so the following Monday I took an hour off work and I had my wife drive in from our house to pick me up from their shop and take me back to work assuming this would be a free check of their work. but once I got there I was informed they would need to do an additional "cooling system check" $112 fee for that service. I said "didn't you just do one of those to find the problem that you said was going to fix the truck?" to which her response was "yes but now it could be something else, my technician drove it after the repair and it was fine". at this point I basically said Thank you and walked out before I said what was really on my mind, which I'll keep to myself. I will say this, I would NEVER take my vehicle there again and I would advise anyone else against it as well.
Hey Vaughn, thanks for taking the time to write to us. When you left your truck in our parking lot two weeks ago we made time to bring it in and inspect it along with taking photos to see what was going on with the cooling system. We found that a heater hose that has 3 heater hoses attached together was what was leaking. Ford, only has this part as a whole 3 hose assembly, with one of the hoses going under the intake. We suggested we could do a different repair which was just as good, and found the correct tee with the correct 3 sizes for the hoses where it was leaking. There was a bit of labor to repair this tee, however, a lot less than it would have been to replace it with the Ford hose assembly. We also recommended a coolant flush, as the coolant was contaminated, which you had stated you wanted to opt out of (see revision on the invoice where it says “-he opted out of the coolant flush that the technician recommended”). When you had come in today, I stated that diagnostics would need to be signed for as we wrote the note on your first invoice, please refer to it it states “ NOTE: Coolant Leak repairs can be a several stage process to stop all coolant leaks. After the initial coolant leak repairs are done it can happen that additional leaks will become evident due to the system may have overheated or weakened a seal or gasket that will now have full pressure applied. That weakened seal or gasket may or may not start leaking right away. Customer is to monitor the coolant level” This is why you would need to sign for more diagnostics just in case it was a different issue (not something that would be covered under our warranty). We also told you that the cooling fan clutch was failing and needs to be replaced which can cause cooling system issues. Today I stated that if your concern had anything to do with what we repaired two weeks ago, then it would be covered under our warranty and there would be no charge at all.
- Rod's Japanese Auto Care