5

Rods is great! Wouldn't take my car to anyone else!

5

Honest friendly and fast

1

my truck basically broke down in their parking lot. so I left it there over the weekend and they looked at it on a monday morning. the person that called me back seemed friendly and helpful enough so I figured even though they weren't my preferred shop I would pay them to diagnose the problem. they did a "cooling system inspection" they got back to me with a quote to fix the problem for $458. So to avoid the hassle of having it towed somewhere else or to my house to try to fix it myself I paid the money. so I picked up my truck and the receipt showed it was a $21 dollar T and $23 dollars worth of coolant and a whole lot of misc labor related/consumable charges, whatever fine at least it's fixed right? for about an hour that is! (25 miles after repair).ah then the thermostat sensor started going crazy and I called explained to them what was happening. the guy on the phone was nice enough and said bring it in so we can look at it. so the following Monday I took an hour off work and I had my wife drive in from our house to pick me up from their shop and take me back to work assuming this would be a free check of their work. but once I got there I was informed they would need to do an additional "cooling system check" $112 fee for that service. I said "didn't you just do one of those to find the problem that you said was going to fix the truck?" to which her response was "yes but now it could be something else, my technician drove it after the repair and it was fine". at this point I basically said Thank you and walked out before I said what was really on my mind, which I'll keep to myself. I will say this, I would NEVER take my vehicle there again and I would advise anyone else against it as well.

Hey Vaughn, thanks for taking the time to write to us. When you left your truck in our parking lot two weeks ago we made time to bring it in and inspect it along with taking photos to see what was going on with the cooling system. We found that a heater hose that has 3 heater hoses attached together was what was leaking. Ford, only has this part as a whole 3 hose assembly, with one of the hoses going under the intake. We suggested we could do a different repair which was just as good, and found the correct tee with the correct 3 sizes for the hoses where it was leaking. There was a bit of labor to repair this tee, however, a lot less than it would have been to replace it with the Ford hose assembly. We also recommended a coolant flush, as the coolant was contaminated, which you had stated you wanted to opt out of (see revision on the invoice where it says “-he opted out of the coolant flush that the technician recommended”). When you had come in today, I stated that diagnostics would need to be signed for as we wrote the note on your first invoice, please refer to it it states “ NOTE: Coolant Leak repairs can be a several stage process to stop all coolant leaks. After the initial coolant leak repairs are done it can happen that additional leaks will become evident due to the system may have overheated or weakened a seal or gasket that will now have full pressure applied. That weakened seal or gasket may or may not start leaking right away. Customer is to monitor the coolant level” This is why you would need to sign for more diagnostics just in case it was a different issue (not something that would be covered under our warranty). We also told you that the cooling fan clutch was failing and needs to be replaced which can cause cooling system issues. Today I stated that if your concern had anything to do with what we repaired two weeks ago, then it would be covered under our warranty and there would be no charge at all.

- Rod's Japanese Auto Care
1

my truck basically broke down in their parking lot. so I left it there over the weekend and they looked at it on a monday morning. the person that called me back seemed friendly and helpful enough so I figured even though they weren't my preferred shop I would pay them to diagnose the problem. they did a "cooling system inspection" they got back to me with a quote to fix the problem for $458. So to avoid the hassle of having it towed somewhere else or to my house to try to fix it myself I paid the money. so I picked up my truck and the receipt showed it was a $21 dollar T and $23 dollars worth of coolant and a whole lot of misc labor related/consumable charges, whatever fine at least it's fixed right? for about an hour that is! (25 miles after repair).ah then the thermostat sensor started going crazy and I called explained to them what was happening. the guy on the phone was nice enough and said bring it in so we can look at it. so the following Monday I took an hour off work and I had my wife drive in from our house to pick me up from their shop and take me back to work assuming this would be a free check of their work. but once I got there I was informed they would need to do an additional "cooling system check" $112 fee for that service. I said "didn't you just do one of those to find the problem that you said was going to fix the truck?" to which her response was "yes but now it could be something else, my technician drove it after the repair and it was fine". at this point I basically said Thank you and walked out before I said what was really on my mind, which I'll keep to myself. I will say this, I would NEVER take my vehicle there again and I would advise anyone else against it as well.

5

The staff were pleasant, professional, and accommodating. Their prices are very fair, and I felt like they were fully transparent in their work and in their quote. Great atmosphere and great work.

5

Rod’s Japanese Auto treated me with excellence and they took great pride in their mechanic’s abilities. The mechanic inspected my car, and was careful to document the broken tire rod with pictures. The estimate included the computer written summary and pictures of needed repairs.The waiting room is comfy. The crew are appropriately friendly. I was given a ride home and to my job site. My car was completed and I received a computer printout of all the corrections and fluid exchanges and all the evidence is the crew did a very thorough and complete job. I’m extremely satisfied and I highly recommend Rod’s Japanese Auto

5

From the get-go, looking them up online to see what others are saying, impressed when I saw their post offering community members assistance during snowy weather, while their own shop closed down, to pick up necessary medications, or shovel driveways, or whatever may be needed by snowed in residents, all free of charge! Then came the reviews of their service and was pleased to see their ways and integrity outshines the rest. Choosing to take my own subaru in for diagnostics, was pleased with the special attention to detail and continued integrity in everything they do. I highly recommend Rod's Japanese Automotive Repair to any and everyone!

5

A big thank you for taking care of our Isuzu Rodeo that would stall in an intersection. Your company employees were very efficient with their technology and knowledge to not only diagnose the problem but to relay the diagnosis to us in a text form. Very helpful!. Your estimate for the work done was very accurate and fair in price. Thank you for helping us. Mike and Renee

5

Honest people. Great customer service.

5

Genuinely friendly staff. Great service of our Prius. Competitive pricing. Provides thorough inspection for preventative maintenance without being too pushy. Good spot.

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