I am a mom in Arizona, that found Rod's online. And I am very happy I did. Everyone has great customer service skills. They are more efficient than any other repair shop I have ever encountered. They definitely went above and beyond to make sure we knew exactly what was being paid for. I would not put my daughter's car in any other shop. Even though I have never met these people in person. I have been in customer service for years and I was and am impressed.