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5

Thorough and professional. Inspections include printouts, photos and even video, of your vehicle's condition and how parts should function. I would like to maintain the significant investment I rely on that is my truck and I am grateful for a team as honest and frank as Rod's for insight and advice.

Owen, thank you so much for your time to come and write us a really nice review! We will be sure to share it with the rest of the team! And again thank you for bringing in your Toyota Tacoma to us!! :)

- Rod's Japanese Auto Care
5

2011 Toyota Tundra 4WD. Prompt attention to my needs - same day service! Fair pricing. Great diagnostics report of the overall vehicle condition. Actually it was the best that I have ever seen. I will strongly consider bringing my Acura and Subaru in when service is required.

4

Thanks Jordan for leaving us a review! If there is anything else we can do to make your next experience with us a 5-star experience please let us know!

- Rod's Japanese Auto Care
1

Took my car in for a simple brake job, got a quote back for $1100 saying that calipers, rotors, and pads all needed replaced, on top of the $150 inspection... I let them know that the car was a temporary driver for me and that I didn’t want to dump a bunch of money into it, just wanted it to be drivable. They insisted that replacing everything was necessary & when I asked about cheaper options they were pushy. Took it to Les Schwab and they told me that I was getting swindled. They changed the pads and resurfaced 1 rotor for $280. There was also a leak in my fuel tank that I needed fixed, have contacted them 3 times after my $150 inspection trying to get a quote, each time “we’ll email that to you right away”. I have heard nothing back. Waste of $150. If your not looking to get upsold I would try one of the many other great shops in Bellingham.

Hey David, thank you for taking the time to write us out a review. When you dropped off your 1993 Toyota Corolla Wagon with 172K miles and took our loaner car you asked us to inspect the brakes stating that the brakes are making noise. Our technician immediately said that the brakes are making a loud grinding noise when applying the brakes. Here are his notes again: “Test drove vehicle, can hear loud grinding when applying brakes. Inspected brake fluid, 2% moisture content and full. Removed all four wheels. Left front inner and outer pads are down to metal. Right pads are at 1mm remaining. Due to age of vehicle and fact that pads are down to metal, recommend replacing front pads, rotors, and calipers. Removed rear drums, shoes and hardware look new, plenty of life left. Pulled back wheel cylinder boots, no fluid leaks. There is a fair bit of brake dust, recommend performing clean and adjust. Parking brake takes several clicks to engage, recommend adjusting parking brake cable.” Along with these notes there are photos of all of your brakes with the wheels off and the drums off. We insisted on doing the job right, which would be replacing the pads, rotors, and calipers. Just because this is a vehicle that is temporary for you to drive, does not mean that Rod’s will lower its standards, especially on a brake job. That rotor was not able to resurface after it had a metal brake pad grinding onto it. See this photo of the rotor. https://docs.autovitals.com/EIS-Archive/Images/648/cb212072-fb6e-45d3-80e3-53d052f5bd3e.jpg

- Rod's Japanese Auto Care
2

Doug thank you for taking your time to come on here and give us a couple stars. We also want to thank you for bringing in your Ford Explorer for us to replace the wheel bearing. We sincerely apologize that there was miscommunication and confusion in payment types we take here at Rod's! If we can make your experience better and make it right please let us know what we can do. We hope you have a really great weekend, and don't forget there is a life-time warranty on that wheel bearing from us and a 3 year nationwide warranty on it as well.

- Rod's Japanese Auto Care
5

Thanks Joe for the 5- stars!

- Rod's Japanese Auto Care
5

The team at Rods Japanese Auto Care goes above and beyond for their customers and makes them feel just like family. I had an awesome interaction with them from the very beginning and can definitely say this family does business the right way! Wish Bellingham was closer to Lynnwood so we could use them all the time but if you are local to their area you are in luck 100% and should feel great to know they will have your back with any and all car care needs! Thank you again!

5

Great service as well as great communication (which I especially appreciated). They provided me with a free loaner car, so I wasn't inconvenienced. These guys are the real deal — thank you Zach and the rest of the team!

5

After a great initial conversation with Zach, we took our older RAV4 to Rod's to check out a chirping noise in the engine. The dealer had already replaced a part but the chirping got worse and they suggested another costly repair. We decided to go to Rod's to get a second opinion on the cause. We were so impressed with the thorough assessment they did, including photos of various parts of the vehicle, what looked good and what needed attention. They identified the cause of the noise (the alternator was wearing out) but also found a few other things that needed attention that the dealer did not flag (including struts and shocks that were wearing out). Zach discussed everything with us in detail, including things they felt we could hold off on for now and we felt they were very honest with us. They replaced the alternator and did other services. It was not inexpensive (!!) but after 100k miles, we've needed very few major repairs to this point. It is now running great--no chirping, smoother ride, quiet engine. We are looking forward to our next 100k. We appreciated they level of communication, thoroughness of the inspection of the vehicle and, so far, the quality of the work. Zach was great and a great representative of the business. In sum, we think we have found our new go-to service for our Toyotas.

5

Always great service and take such good care of me. Love you all. Thanks

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