5

I came to Rod's Japanese Auto as I felt my previous auto care company was lacking the "care" of customer service. The entire team did not disappoint and far exceeded my expectations. Without hesitation they offered to provide me transportation to/from my workplace and in no way made me feel like I was burdening them by asking for such. I love that I was able to view my vehicle inspection electronically before discussing next steps with them, and that they were helpfully willing to work with me in prioritizing service needs within my budget and plan for future service. The cherry on top was the basket of local goodies left in my car, and the two friendly shop cats! I highly recommend the exceptional auto AND customer care of this establishment.

Alycia, Thank you so much for your kind words, we appreciate them so much!! We hope you have a great weekend! & Thank you for bringing your Honda Civic in!

- Rod's Japanese Auto Care
5

Rod's is a lifesaver. Had brake problems. They took my car straight away. Fixed the problem promptly, reasonably and made me one happy customer. If you have a Japanese car, these folks know EVERYTHING. Take your car there. Thorough. Professional. Reasonable. And they have puppies !!

Hey Casey! Thank you for letting us take care of your Z car! We know how important your car is to you. We appreciate your business and kind words very much :)

- Rod's Japanese Auto Care
5

A-1 job on my 2000 Honda! I'm just now realizing as I think about the bill/report and the online reports + our several conversations, that Rod's doesn't just provide car service but also owner education. They're way ahead of the average owner's knowledge about their own car even well before it's in the shop and are eager to teach the owner as much as they're willing to learn. One good example for me was the need for new tires. Who wouldda thought? Good tread = good tires, right? Wrong. Rod's told me to look it up so I did & got an education, but the photos really drove the point home - cracks aplenty! Another happy point - I forgot to mention the dash warning system said my brake light was constantly on. At least I thought that's what it said, but they found the brake light bulb was out & replaced it. I'm especially glad they found the pesky problem that's been plaguing me for years - the unnerving left front clunk on backing out of the driveway and the "marbles in the nonexistent hubcap" noise with every little road bump. I guess they were related because they're both gone.

Steve, you are awesome! I appreciate you letting us take care of your Odyssey!! I hope you have a great week!

- Rod's Japanese Auto Care
5

My truck broke down and they fixed it immediately. It cost way less than I expected. They also gave me a detailed maintenance report with pictures. My friend Ryan recommended them and I was glad he did. I highly recommend them. This was the best experience I've ever had with an auto shop.

Tommy, thank you for your kind words! We like to pass them a long to all team members here and they are very much appreciated!

- Rod's Japanese Auto Care
5

The best! I would tell them that I am PICKY about who works on my Z. It is an '82, I am the only owner, have every receipt for everything that has ever been done on my car, and it has had exactly seven mechanics in all that time. I do not trust my car to just anyone. I am picky. The mechanics who work on my car must earn my trust. I need to feel that they have my safety in mind and look for potential issues as well as keeping my Z in the best running condition. Rod's has proven to me that they are all about keeping me safe and my Z in great shape. Did I mention that I am picky ? Rod's will be my eighth mechanic shop for a long time to come. Because, I am picky.

1

850 for a wheel bearing... About a half HR job. Beware of extra bs fees

Will, I understand that it wasn't you that came in but your wife with your Suburban. She had stopped in without appointment because her vehicle was making very scary noises in the front end. She authorized us to diagnose the issue and we found it to be the left front wheel bearing and hub assembly. She mentioned to us that she had already bought a wheel bearing online and I offered her to bring in her own part, and I also gave her the price it would be to use our bearing so she could get our 5 year 60K Mile warranty. She told me she had an aftermarket warranty, which I spent my time calling to see if they would cover it, they said that wheel bearings were not covered. After trying my best to make your wife happy, she agreed that the best thing to do was to use our wheel bearing with the warranty and we got her back on the road the same day. Sorry you feel our prices are so high, that is why we quote and ask the customer if they would like to do the work or not. She had the option and chose to use our wheel bearing. It will only have 1 year warranty if we do not double check our work at least 2 times a year or every 5K miles. If you have any questions, feel free to get a hold of me. [email protected] Thank you, Brittany. GM. - Update- Thank you Will, for emailing me and giving me the chance to further explain how it all went, & I am glad you are happy now! Thank you!! :)

- Rod's Japanese Auto Care
5

Highly recommend. I would highly recommend them to take their vehicle there.

1

Brought him my 1984 toyota pickup with a 22r that just needed valves and he misplaced my timing chain and tried telling me i had the wrong one, mind you the motor was completely stock. I got it back after a month and over $2k in charges which were ridiculous. He had to redo it several times and charged me for his mistakes, then when i finally got it back i went on a 100 mile drive and i swear every nut and bolt was loose. The oil pan almost fell off and was missing bolts, everyone was finger tight. I would not ever use them again.

5

Highly recommend. Highly recommend to everyone I know

5

Thanks for taking such great care of my momas ride!

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