1

If you are considering taking your car to Rod’s, beware of what you might be getting into. I drove my 2000 VW Beetle to Rod’s for an alignment and came away with the weirdest experience I’ve ever had at an auto repair place. These guys are friendly, I’ll give them that, even while telling me that it would cost $5600 to fix my $2500 car. They determined that if I didn’t pay them $636.54 to replace the right drive axle (charge for the part was $471) in addition to the $158.46 for the diagnostics, that I would have to have the car towed the ¾ of a mile home. We wouldn’t be allowed to drive it . Also, in a very detailed Repair Order, among a myriad of other repairs, they recommended replacing all four tires at a cost of $1008 + tax. Did I mention that this is for a $2500, 2000 VW Beetle? Overpriced? Bruce Cox Imports just put 4 new 70,000 mile tires on our Subaru for $553, tax included. We declined having them do any work on our car and made arrangements to have it towed. When the tow truck arrived, Rod’s drove the car out and handed the tow truck driver the keys to our car. The driver was a little puzzled about why we were having it towed. After we explained it to him, he offered to follow the car the short distance to our home. Which is what we did. But that wasn’t the end. Right after we arrived home, I got a call from a Whatcom County Sheriff’s officer saying Rod’s had called them about an incident involving our car. Really!? I explained the situation to him. He was understanding and helpful, offering advice about replacing the cv axle. Rod’s offers a great warranty of 5 years or 60,000, but you will pay plenty for that and the friendly service. Needless to say, we didn’t get a wheel alignment.

SAFETY is our #1 Goal for our customers and other citizens on the roads. I am glad you wrote this review, it is giving me a chance to let current and future customers know the extremely vital important policies put in place here at Rod’s to make sure that our customers, and others are safe on the road. It is also important because it is the law. Feel free to look up Washington State law RCW 46.37.010. The reason why we wanted the car to be towed is because the axle is about to come apart and it could cause an accident, we made a video during diagnostics and the boot was torn open for so long on the cv that it lost all its grease. The bearing was completely dry, and the axle was loose- that was the cause of your concern that you told us about of a wobble, it was not an alignment issue as you first suspected. When a car comes into a shop, and we tell the customer it is un-safe, and the customer denies safety repairs then goes out on the road and caused an accident, big or small, the shop could very well be held liable for any damages occurred. I know we told you how much everything was going to cost on the car after doing our general inspection, I also understand that you had just bought the car. We just firmly believe you should know everything that is going on with your car, good and not so good, including the prices. We do perform pre-purchase inspections here, that way before you buy the car you know exactly what you're getting into. The price of repairs we made were an option for you, and you declined, which is no problem for us if it gets fixed somewhere if you want it to be driven on the roads that my customers, family, and friends drive on. We have the best warranty in the county- 5 year, 60,000 miles, it also comes with a nationwide warranty of 3 years, 36,000 miles with free road side assistance. We use the highest quality of parts available to us, and every single technician that works at Rod’s is an ASE Master Certified technician. We apologize that the policy we followed wasn’t anything of what you experienced in the past with other shops, we just hope you know that we genuinely care about your safety and others on the road. Thank you for your time in writing this review and reading my reply. If you have any other questions you can call me 360-398-2944. Sincerely, Brittany

- Rod's Japanese Auto Care
5

Great Service? More like First Rate Service. These guys really hooked it up. Apparently my car has been severely neglected... whoops! Haha, anyway. The staff is super knowledgeable and nice. Their inspections come with a super cool pdf with pictures and descriptions so you can see your car up close and intimately. They even highlighted the rodent droppings that some nefarious ne’er-do-well rats left while escaping the cold on my warm engine! Very high efficiency report! If that hasn’t swayed you, they have this adorable chubby cat with the stumpiest tail who like belly rubs. Excuse me while I weep at the cuteness. All in all if I could rate this 100 stars I would, but that’s not a sensible rating system unfortunately. So I’ll settle for 5 and say come see Logan Kelsch, tell him Shaun “The Bomb” Murray sent ya!

Shaun you're awesome!! Thanks for the great review, and most of all thank you for choosing Rod's!!

- Rod's Japanese Auto Care
5

Incredibly grateful for the work of the amazing people at Rod's. They were honest, provided thorough photos and information about what was going on with my car, and were super easy to get in touch with whenever I had questions. I appreciate and respect these people and the work that they did for my car and will definitely be going back! Love supporting local business with fine people like the people who work at Rod's.

We appreciate your kind words Abbey, thank you so much! We will see you next time! :)

- Rod's Japanese Auto Care
5

The entire staff was friendly and professional. We really needed help with our Lexus 470 and they went the extra mile to provide it. The car was repaired in a timely manner, the cost was reasonable and as quoted, and the car was returned to us washed and cleaned. Every aspect of the repairs were explained and we were grateful to be set up on a maintenance schedule we could budget for. After many less than satisfactory experiences with other auto garages in the area, we are pleased to have found an exceptional location. Thanks everyone. You’re the best!

Shelley, you and Tom are wonderful customers. Thank you for giving us a chance to work on your Lexus. I am so happy we were able to help you out and that you didn't really have to replace all of those un-nessecary parts to address you concern!

- Rod's Japanese Auto Care
5

Quality Care. Rod's customer service and technical skills are STAR quality. I was stranded 90 miles from home (Seattle) in a new area. They responded to my "please help" email I sent after their shop was closed and received a response at 10:00 that evening! Who does that anymore?? They had the parts in the shop next morning, repaired my car, gave me a ride to and from my lodging. When I picked up my car, there sat, on the passenger seat, a beautiful basket of local goodies and a thank you note from the staff at Rod's. They are no-nonsense in repairing cars efficiently and their customer relations top it all. An amazing team. I may have to travel 90 miles for my next repair.

5

A family business. Well run family business that treat the customer with priority.

5

Nurislam

5

Competent, friendly service

5

Awesome service as usual - easy, honest, and fast. Thanks again!!!

5

Friendly and honest staff, great experience

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