If you are considering taking your car to Rod’s, beware of what you might be getting into. I drove my 2000 VW Beetle to Rod’s for an alignment and came away with the weirdest experience I’ve ever had at an auto repair place. These guys are friendly, I’ll give them that, even while telling me that it would cost $5600 to fix my $2500 car. They determined that if I didn’t pay them $636.54 to replace the right drive axle (charge for the part was $471) in addition to the $158.46 for the diagnostics, that I would have to have the car towed the ¾ of a mile home. We wouldn’t be allowed to drive it . Also, in a very detailed Repair Order, among a myriad of other repairs, they recommended replacing all four tires at a cost of $1008 + tax. Did I mention that this is for a $2500, 2000 VW Beetle? Overpriced? Bruce Cox Imports just put 4 new 70,000 mile tires on our Subaru for $553, tax included. We declined having them do any work on our car and made arrangements to have it towed. When the tow truck arrived, Rod’s drove the car out and handed the tow truck driver the keys to our car. The driver was a little puzzled about why we were having it towed. After we explained it to him, he offered to follow the car the short distance to our home. Which is what we did. But that wasn’t the end. Right after we arrived home, I got a call from a Whatcom County Sheriff’s officer saying Rod’s had called them about an incident involving our car. Really!? I explained the situation to him. He was understanding and helpful, offering advice about replacing the cv axle. Rod’s offers a great warranty of 5 years or 60,000, but you will pay plenty for that and the friendly service. Needless to say, we didn’t get a wheel alignment.
SAFETY is our #1 Goal for our customers and other citizens on the roads. I am glad you wrote this review, it is giving me a chance to let current and future customers know the extremely vital important policies put in place here at Rod’s to make sure that our customers, and others are safe on the road. It is also important because it is the law. Feel free to look up Washington State law RCW 46.37.010. The reason why we wanted the car to be towed is because the axle is about to come apart and it could cause an accident, we made a video during diagnostics and the boot was torn open for so long on the cv that it lost all its grease. The bearing was completely dry, and the axle was loose- that was the cause of your concern that you told us about of a wobble, it was not an alignment issue as you first suspected. When a car comes into a shop, and we tell the customer it is un-safe, and the customer denies safety repairs then goes out on the road and caused an accident, big or small, the shop could very well be held liable for any damages occurred. I know we told you how much everything was going to cost on the car after doing our general inspection, I also understand that you had just bought the car. We just firmly believe you should know everything that is going on with your car, good and not so good, including the prices. We do perform pre-purchase inspections here, that way before you buy the car you know exactly what you're getting into. The price of repairs we made were an option for you, and you declined, which is no problem for us if it gets fixed somewhere if you want it to be driven on the roads that my customers, family, and friends drive on. We have the best warranty in the county- 5 year, 60,000 miles, it also comes with a nationwide warranty of 3 years, 36,000 miles with free road side assistance. We use the highest quality of parts available to us, and every single technician that works at Rod’s is an ASE Master Certified technician. We apologize that the policy we followed wasn’t anything of what you experienced in the past with other shops, we just hope you know that we genuinely care about your safety and others on the road. Thank you for your time in writing this review and reading my reply. If you have any other questions you can call me 360-398-2944. Sincerely, Brittany
- Rod's Japanese Auto Care