My daughter went to this shop to get some repair work done. I have no issues with the quality of the work done, nor their treatment of her. So why a one star review? I don't live near my daughter and she authorized this work without consulting me. But, being in the automotive business for decades, including repair, I was shocked when she emailed me the bill. The first thing I noticed was that they don't list an hourly rate for labor! I called the shop and asked them their labor rate. The manager, Brittney, told me that they don't have one, they just charge what "they" think is fair for the job.What?? In this case they charged $155.68 labor to charge 4 spark plugs, one of which was already out because that was included in a additional $135.23 in labor for diagnosis. First, if you charge whatever you want for labor then why have cents after the dollar amount? To make it look official and legitimate, thats why-its the art of deception. The book time is .7 hrs for the job(Chiltons time guide) for 4 not 3 plugs. And because it was already torn down, the job was easy. that comes to $222.4 per hr for labor. Wow! But wait -its worse. They charged her $201.17 to change a driveshaft which is an even easier job. Chiltons time guide is .5 hrs, .6hrs if the few bolts you need to remove are rusty. Thats $402.34 per hr in labor! And again, if the hrly rate is arbitrary ,why 201.17? why not 200 or 210? There is still more! the MSRP on the driveshaft was $767 and they charged my daughter 893.64. And again when asked, I was told we don't use MSRP we charge what we feel is fair. Then she added, as if most places don't (but they do) that it comes with a 5 yr warranty. Most places these days offer such warranties without additional charge, some even lifetime. Over and over again I gave them an opportunity to be both honest and reasonable. Brittney even accused me of being rude. Wow! she has no idea what rude is. Apparently asking tough questions is rude these days. There are many more things that were disturbing, including descriptions of things that did not have to be done to do the repairs. Again, this must be for the inexperienced lay person who doesn't know better to make the jobs seem more complicated. This place may do good work, I don't know. They may have good service, I don't know. But when it comes to ethics, and transparency? Brittney said she went over everything with my daughter. So? Trust, is hard earned in business and easily lost. If I were you I would find one that you can trust.
Hello Keven, I know you haven't been here to our shop before and thank you for your time on the phone today and thank you for finding our number to give us a call before you wrote this review. I apologize for the miscommunication about " we charge whatever we want." I had actually stated that we charge by the job and by the scope of the job. Just like a roofer comes to your house for a quote and says how much it will be for a new roof, or a plumber coming in to install a new water heater- they, as we do, charge by the job. The labor times are GUIDE lines for the job. These times were created when the car was BRAND new, and the technician performed the job multiple times ), and then they come up with an average- 'book time.' We here at Rod's believe in being fully transparent, this is why we take photos and videos of everything we do and explain things in full detail trying our best to educate the customer of exactly what their car needs so they know they made the best decision. We show training videos on our inspections that reiterate what we explain to our customers. We let everyone know the price, as I did with your daughter before we started any work. She she took our complementary loaner car since her car was completely unsafe and gave us the final answer the following day on what exactly she wanted done. She took home the paper work, as well as me emailing her both the inspection and the paper work with broken down prices. We are sorry you are upset that your daughter chose a shop that is not the cheapest. I can assure you our technicians do great work, we warranty everything we do for 5 years or 60K miles. We also give a free 3 year nationwide warranty with free roadside assistance. Thank you again for your review.
- Rod's Japanese Auto Care