5

Professional, courteous, kind, awesome job!!!

Thank you Susan for bringing your Subaru to us!!

- Rod's Japanese Auto Care
5

As always, excellent customer service & communication. Rod's never lets me down.

5

I left feeling excited to learn about my car and take care of it, instead of anxious to "deal with" going a mechanic. I appreciated the thorough repair order of what was going on with it based on the inspection, and never felt pressured to get the long list taken care of then and there. Even when I mentioned that I was interested in handling the more simple repairs at home, I wasn't pressured into paying for them to do the work here instead. I like that they take pictures and write out explanations to email you, as well as taking the time to go through it afterwards. My fiancé ended up coming here a few days later with a new purchase that turned out to not be just a cosmetic fixer upper like we'd thought it was (RIP), and the team at Rod's was very helpful with explaining what exactly it would need to have worked on. They were even able to take me to the car and point it all out so I could understand better. They helped turn our mistake into a learning experience without making us feel dumb. I don't usually give reviews, but I was so pleased with the experience here that I'm making an exception. I'll be suggesting this place any time someone asks for a mechanic recommendation! (Also, oh my god, get a pre purchase inspection before you buy a used car!! Don't be like us!)

Thank you Jessie for your review! :) We are always here for you guys!

- Rod's Japanese Auto Care
5

excellent sevice

5

Jeffery is very professional, as is everyone else, and he recommends but does not push services you do not need.

5

Very thorough, competent, with the customer's needs in mind. Excellent staff!

5

Good, detailed evaluation & information

5

You all do a great job and always go the extra mile! From finding the best deal on parts to getting us a rental and letting us use your loaner car free of charge!! Thank you!

5

My 2005 Prius emergency triangle started visually yelling at me a few weeks back and I didn't know what it could be. The folks at Autozone let me know my hybrid battery needed replacing. After a few estimates from a few places, it started to sound like a $3000 job. Luckily, I found Rod's Japanese Auto Repair before I stopped calling around. I spoke with Jeffery -- he told they had a process to fix my existing battery for half the cost AND with a warranty so I made an appointment for the next day. First of all, the shop itself was really nice! I got some remote work done on a comfy couch while I waited, though I was offered a ride. There was a great kids area (with tons of toys, books and a few giant stuffed animals). Best of all, everyone was really kind and easy to talk to. Hell, even the coffee was good. :) After a long and detailed diagnostic (with photos that were emailed to me of my embarrassingly gross filters -- I may not be great at upkeep), I agreed to the big fix on the battery and went home in a complimentary rental car. When I picked up my car today, my bill was $100 less than what was estimated -- and they'd left me a nice gift basket of goodies and coupons for the shop in my passenger seat. The car runs so great and everyone was, again, so genuinely kind -- it was the best car fixing experience I've ever had. I highly recommend @rodsjapaneseautocare -- they saved me $1600 overall and were absolutely lovely while doing it.

Thank you so much Sarah for your kind words! I am so glad we were able to save you some money by Reconditioning your hybrid battery on yourr 2005 Toyota Prius. Than you for trusting in Rods team! I will be sure to share your review with the whole team! :) - Brittany

- Rod's Japanese Auto Care
5

Thanks, again, for your friendly and professional attention to both my wonderful car and to me, your customer.

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