I took my car in to Rods cause I had a noise on my passenger side wheel . They said I had to do a diagnostic, it cost me $90 dollars. After the diagnostic they gave me a list of around $4,000 dollars the car needed work on. Which is bonkers cause my car drove great, other than the noise on the tire area. But they did say it would cost $892. dollars to fix right drive axle, that made the noise. I took my car in to another auto place got a second opinion they said Rod made the wrong diagnostic and replaced a front wheel bearing for $435.00 dollars that fixed the problem. Went back to Rod's for a refund of $90 dollars for making a wrong diagnostics. They said they needed their mechanic to put their stethoscope on the car, before refund. Forget it, didn't want to waste my time, that was about 4 months ago and car is still running great and no noise. I gave them a star cause they are very nice and friendly people, but I would not go back there again even if they paid me.
We at Rod's always stand by our technicians diagnostics. We would never perform diagnotics, have a customer approve job, and then that job not fix the concern/issue and still charge the customer- that is a very wrong way to do business. Its very easy for us to go back months, even years because we take videos of concerns like this during our diagnostics that is always kept. You called and asked if you could have your money back without proving anything was replaced.. I asked you if you could come by any time that was convient for you, so we could confirm that they replaced the wheel bearing only, and not the axle bearing, or greased up the axle bearing for a temporary fix. I apologize if this may have not been conveyed to you this thoroughly over the phone. Please still feel free to stop by anytime so we can confirm. Thank you CJ. Brittany - GM
- Rod's Japanese Auto Care