5

1st Visit - Customer service is top notch here. Greeted at the shop with a handshake and was sent pictures and explanations of work along the way. The crew made sure to double down and get the work performed for me to pick up my truck at the end of the day. They even noticed that the car that dropped me off at the shop had a burnt out tail light and replaced it on the spot, no charge! Highly recommend these guys. 2nd Visit - Came back to give a another review after visiting this shop for the second time. Customer service is still in the upper echelon. They came and picked me up to bring me back to the shop when our truck was ready!

Hey Will, thank you so much for your kind review! Super happy to hear about your great experience with Logan, have a great rest of your day!

- Rod's Japanese Auto Care
5

Just moved from Denver to Washington and had car trouble on the way in. Rob's accommodated my right away, fixed my car within the day, and connected me with another mechanic in my immediate area to follow up with. Very satisfied!

5

Thank you for responding and scheduling our oil change so promptly...and for such professional, quick and thorough service!

5

Brittany and Logan were so helpful and took care of me and my car with kindness and professionalism. I love the use of the photos so you can see what your specific issue is. I commute very long distances and they made it so easy and worked with my timeframe. I am a repeat customer and will come back here for work inthe future. They are simply the best! I highly recommend Rod's Japanese Auto Care to everyone- no matter how small or big your auto issue is. They'll take care of it.

5

Very thorough exam of my vehicle and detailed breakdown of each service needed. Prices meet or beat most other shops in town. Would highly recommend!

4

Some of these reviews seem a little outdated. I've been working with Rod's for over a year now; Brittany and Logan are incredible and have always given me excellent, transparent pricing along with friendly service and fast turnaround times. Most recently I had to get the engine swapped in my 1997 Civic - they were able to get the parts and have the work done the weekend before Christmas so I could drive home and see family. They even gave me a loaner car which saved me from having to walk everywhere around town in the freezing cold. I cannot recommend this shop enough!

5

As always, a satisfied.. correction... VERY satisfied customer here! Expert advice and efficient service, what more could one ask? Thanks, Brittany and Logan.... and thanks for sharing your pets too!! ;-)

5

Been going to Rod's for 3 years. Always great service, friendly atmosphere. They offer warranties on their work and I have never had any issues with any work they have done for me! Would recommend them to anyone wanting quality service!

5

Five Stars again. This rating has to do with followup and honoring warranty. I had a part replaced recently, turns out it was defective, as there was still a leak. I called in to let them know it appeared to still leak, they got me in the same day. The Techs inspected everything, sure enough, the part was bad. They had the new part delivered in a short amount of time, installed quickly, inspected it again. And I was on my way. They honored their warranty! Its really nice to see a shop stand by their word! Best part, I got fresh chocolate chip cookies while I waited!

4

Excellent customer service. I feel like they try to get to know you even when you don't go there often. The cats are cute too. I would suggest getting a second opinion if they find expensive issues with your car. Maybe take it to a dealership or better yet ask a mechanic friend to take a look since they won't be trying to get money from you. Better yet, get your mechanic friend to fix the issue for a fraction of the cost or look it up on YouTube and do it yourself (for simple things like filter replacement).

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